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Conversation Design

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  • Getting Started
    Build Deploy Analyse Manage Account Bot Deactivation
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU
  • Conversation Design
    Design Basics Design Guides Designing for Platforms Designing WhatsApp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration
  • Deployment
    Web SDK WhatsApp Facebook Instagram Sunshine Conversation LINE Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • Agent Setup
    Haptik's Smart Agent Chat Zendesk Chat Salesforce Service Cloud Freshchat Zoho NICE CXOne Gorgias
  • Analytics & Reporting
    Intelligent Analytics
  • Proactive Messaging
    WhatsApp Notifications & Templates Team and User Management APIs and Integrations SMS Notifications Embedded Signup Proactive Messaging Attribution
  • Commerce Plus
    Commerce Plus for Instagram Commerce Plus for Facebook Catalog Localization
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

Design Basics

  • Introduction to Conversation Design
  • How to Design a Bot: Phase 1 - Prepare
  • What are the basic building blocks of Conversation Design?
  • How to Design a Bot: Phase 2 / Initial Design
  • How to Design a Bot: A 7-Step Guide
  • How to Design a Bot: Phases 3 & 4 / Final Design and Launch

Design Guides

  • What are the Key Guidelines for a Better Conversational Design?
  • How to Design a Journey Using Smart Skills
  • How to design the start of conversation?
  • How to do Conversation Design Review?
  • How to end the conversation?
  • How to set up a flowchart tool?
  • How to handle Bot Breaks?
  • How to do Content Formatting for IVA?
  • How to handle Agent Transfer?
  • What is a Bot Persona? How to Create a Bot Persona
  • How to build an FAQ bot?
  • Understanding different UI elements
  • Guidelines for FAQ bot

Designing for Platforms

  • How to design Facebook Messenger bots?
  • How to design Google Messenger bots?

Designing WhatsApp Bots

  • How to design WhatsApp Bots?
  • How to design WhatsApp bots using Interactive Messages?
  • Which elements should be used for WhatsApp Bot?
  • What is a WhatsApp Product List Message?
  • How to design WhatsApp HSMs?

Popular Articles

  1. How to setup WhatsApp message templates?
  2. How to use WhatsApp Lists and Buttons?
  3. How to deploy a logged-in bot on my website?
  4. How to customize my website bot?
  5. How to deploy a bot on my website?
  6. What is Freshchat integration? How to set up Haptik and Freshchat integration?
  7. What is our SLA agreement?
  8. Step 1 - How to create a bot on Haptik?
  9. How to get Support?

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  • Lead Generation
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