Conversation Design is crafting an experience between a virtual assistant and a user. Conversation Design involves building a logical conversation flow within the constraints of technology.
If the adage “first impression is the best impression” holds true, then the conversation a user has with a bot defines the user’s future interactions with the bot.
Building a virtual assistant can be broadly divided into a four-phase process: Prepare, Initial Design, Final Design, and Launch.
Here’s a quick guide on all the steps for designing a bot 👇
Designing a bot involves the following steps:
Prepare
- Understand the business requirements
- Research the brand and build a bot persona
Initial Design
- Start Solutioning!
Final Design and Launch
- Architecture Discussion
- Development
- User Acceptance Testing or UAT
- Launch and Bot Retro
Click here to read more about Phase 1: Prepare
Click here to read more about Phase 2: Initial Design
Click here to read more about Phases 3 and 4: Final Design and Launch