How to Design a Bot: A 7-Step Guide
Written by Susan Dileep
Updated on June 23rd, 2022
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
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Developer Guides
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
- Deployment
- External Agent Tool Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
Conversation Design is crafting an experience between a virtual assistant and a user. Conversation Design involves building a logical conversation flow within the constraints of technology.
If the adage “first impression is the best impression” holds true, then the conversation a user has with a bot defines the user’s future interactions with the bot.
Building a virtual assistant can be broadly divided into a four-phase process: Prepare, Initial Design, Final Design, and Launch.
Here’s a quick guide on all the steps for designing a bot 👇
Designing a bot involves the following steps:
Prepare
- Understand the business requirements
- Research the brand and build a bot persona
Initial Design
- Start Solutioning!
Final Design and Launch
- Architecture Discussion
- Development
- User Acceptance Testing or UAT
- Launch and Bot Retro
Click here to read more about Phase 1: Prepare
Click here to read more about Phase 2: Initial Design
Click here to read more about Phases 3 and 4: Final Design and Launch
