How to Design a Bot: Phase 2 / Initial Design
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- Getting Started
- Bot Building
- Conversation Design
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- Agent Setup
- Analytics & Reporting
- Proactive Messaging
- Commerce Plus
- Troubleshooting Guides
- Release Notes
Step 3: Start Solutioning!
- Once you have locked in on the use-cases, user persona, and bot persona, you are ready to start designing a flow.
- If you are designing an FAQ bot, ensure you have all the questions and answers at this stage. At Haptik, an FAQ template is used by Conversation Designers to categorize FAQ data.
- Now, you can start building the architecture on your design tool ( , Figma, etc) taking into consideration positive and negative journeys, edge cases, user says variations. Also, outline the APIs that would be required in the journey. This is the V1 of the design.
- Once you share the V1 of the design with your team or business, raise all your questions and clarifications in a round of discussion to consider all the requirements of your brand or of your business.
Click here to read more about Phases 3 and 4: Final Design and Launch