- Introduction to Haptik's Intelligent AnalyticsIntroduction Intelligent Analytics by Haptik empowers teams to get a comprehensive overview of how the IVAs are performing. Get in-depth insights into how…
- How to use Skill Analysis on Intelligent Analytics?You must already know that Skillsets are sub-components within a created bot. In our Intelligent Analytics tool, you can click on " Skill Analysis " to analyze…
- What is AI Recommendations on Intelligent Analytics?Introduction Intelligent Analytics is the tool that provides information about how your IVA is performing. It also provides feedback on your IVA and points out…
- What are Smart Funnels on Intelligent Analytics?Introduction For a business that has deployed an IVA solution, it is imperative to know if the IVA is able to help users with a resolution. Smart Funnel helps…
- How to use different reports from Analytics Dashboard?Intelligent Analytics tool has an option for users to download reports as per the customized time range and in real-time. The below table shows all the…
- How to access Chat Links?What are chat links? Chat links are the conversation is between the user and the bot or between the user and a live agent, chat links can be shared across with…
- What is Bot Automation?Bot Automation The next section is Bot Automation. Bot Automation percentage tells us about what percentage of the conversations did not have either a bot…
- What is a Conversation on Haptik?A conversation is defined as a series of messages exchanged between the IVA and the user in a 24-hour window, from the time user sent the first message on the…
- How to check the NPS?Net Promoter Score (NPS) Net Promoter Score (NPS) is a measure that is used to calculate customer loyalty, satisfaction, and enthusiasm with a business that is…
- How to use User Journey on Intelligent Analytics?If you have deployed a Bot, it is quite important for you to know how your bot is performing, and understand the weak areas of your bot where a user asks a…
- Leverage Behavior Tracker to Understand Your CustomersOverview Understanding your customer is imperative for businesses because they will only be able to offer a better brand experience if they know what’s…
- What are the different metrics related to a bot?Introduction The first section in the Intelligent Analytics tool is the Overview section. As the name suggests, this section helps you get a quick overview of…
- How to use Message Analysis on Intelligent Analytics?In the Intelligent Analytics tool, you can go to the " Message Analysis " section to analyze the bot performance at a message level. You can start by selecting…
- What is Word Analysis on Intelligent Analytics?This section will show which words caused the IVA to break the maximum, top IVA break topics, thereby enabling businesses to optimize chat flows for a better…
- How to check the CSAT?Customer Satisfaction Score (CSAT) CSAT is short for Customer Satisfaction, which is a commonly-used key performance indicator used to track how satisfied…
- What are the best practices to improve your IVA?Intelligent Virtual Assistant (IVA) helps businesses automate their support. User queries are answered by these virtual assistants powered by NLU and Machine…
- What is Query Completion?Query Completion Query Completion helps to track whether the bot is helping the end-user to resolve. A user's query is resolved on the bot when the user goes…
- What is the language split of conversations on my bot?Language Usage shows the split of languages, conversations, and bot automation percentage for all the languages users are interacting in, on the IVA. This…
- What is Conversation Split on Intelligent Analytics?Conversation Split Conversation Split gives you an overview of the analytics, where you can see the total number of conversations that were automated, the…
- How does Word Analysis work?Word Analysis is used for understanding the words that have caused Bot Break . In this article, we will go through how Word Analysis actually works. Following…
- Hourly AnalyticsOverview Currently, in Intelligent Analytics , the users have access to data on a daily basis. What they now really need is the ability to get the details as…