How to use different reports from Analytics Dashboard?
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Intelligent Analytics tool has an option for users to download reports as per the customized time range and in real-time. The below table shows all the information you will be able to download from the tool.
|Report||How does it help?||Where on Analytics?||How will you receive it?|
|AI Recommendation Reports||Understand which intents can be added to the bot based on the user messages sent.
This helps you increase your bot automation and help with a better end-user experience
(Thumbs-up and Thumbs-down)
|If the bot has a thumbs up-thumbs down feedback enabled, you can understand on a message level if the user understood the message||User Rating||Dashboard|
(User Rating from 1-5 and Reviews)
|Rating of 1-5 given by the end-user to the bot or agent.
Also, show the reviews given by the user
|Conversation Report||Understand the metric of conversation level data ie. no. of user messages in a conversation, no. of bot messages, did the conversation have a bot break message||Message Analysis||Dashboard|
|Skill Analysis Report||Understand the conversations and users at the step level||Skill Analysis||Dashboard|
|Message Report||Understand the messages exchanges with the bot.
Which messages led to a bot break, link to transcripts of the users, user-level data
|Smart Funnel Report||Understand where the user dropped off and the reason for the drop off for your main use cases||Smart Funnel||Dashboard|
|Weekly Performance Emailer||Every Monday, get the overall bot metric into your inbox||Over Email||Sent over email|
|Bot Automation Drop Alerting||If the bot automation drops further than the threshold, real-time alerting can be setup||Over Email||Sent over email|
- You will be able to download the data in real-time except for the Weekly Performace Emailer, which gets sent every Monday at 10 AM.
- All users having access to Intelligent Analytics tools will be able to download the above reports except for Bot Automation Drop Alerting. Only a few selected users receive this over email.
- When you download a report, and if there is personal information present, the message gets masked in the report as well. However, if you have the required access, the information will be visible in the chat link.