Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Go to Haptik Website
  • Contact Us
  • Home
  • Analytics & Reporting
  • Intelligent Analytics

How to use different reports from Analytics Dashboard?

Written by Medha Anand

Updated on October 26th, 2021

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Getting Started
    Build Deploy Analyse Manage Account Bot Deactivation
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU Bot Maintenance
  • Smart Agent Chat
    Set up Admin Settings MyChats Section (Agent Inbox) Live Traffic Section Teams Section Archives Section Analytics Plans on Smart Agent Chat
  • Conversation Design
    Design Basics Design Guides Designing for Platforms Designing WhatsApp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
  • Deployment
    Web SDK WhatsApp Facebook Instagram Sunshine Conversation LINE Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • External Agent Tool Setup
    Zendesk Chat Salesforce Service Cloud Freshchat Zoho NICE CXOne Gorgias
  • Analytics & Reporting
    Intelligent Analytics
  • Notifications
    SMS Notifications Success Measurement
  • Commerce Plus
    Catalog Integration Bot Building Guide Channel Deployments Unified ML Pipeline Documentation
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

Intelligent Analytics tool has an option for users to download reports as per the customized time range and in real-time. The below table shows all the information you will be able to download from the tool.

Report How does it help? Where on Analytics? How will you receive it?
AI Recommendation Reports Understand which intents can be added to the bot based on the user messages sent.
This helps you increase your bot automation and help with a better end-user experience
AI Recommendations Dashboard
Feedback Report
(Thumbs-up and Thumbs-down)
If the bot has a thumbs up-thumbs down feedback enabled, you can understand on a message level if the user understood the message User Rating Dashboard
Feedback Report
(User Rating from 1-5 and Reviews)
Rating of 1-5 given by the end-user to the bot or agent.
Also, show the reviews given by the user
User Rating Dashboard
Conversation Report Understand the metric of conversation level data ie. no. of user messages in a conversation, no. of bot messages, did the conversation have a bot break message Message Analysis Dashboard
Skill Analysis Report Understand the conversations and users at the step level Skill Analysis Dashboard
Message Report Understand the messages exchanges with the bot.
Which messages led to a bot break, link to transcripts of the users, user-level data
Message Analysis Dashboard
Smart Funnel Report Understand where the user dropped off and the reason for the drop off for your main use cases Smart Funnel Dashboard
Weekly Performance Emailer Every Monday, get the overall bot metric into your inbox Over Email Sent over email
Bot Automation Drop Alerting If the bot automation drops further than the threshold, real-time alerting can be setup Over Email Sent over email
  1. You will be able to download the data in real-time except for the Weekly Performace Emailer, which gets sent every Monday at 10 AM.
  2. All users having access to Intelligent Analytics tools will be able to download the above reports except for Bot Automation Drop Alerting. Only a few selected users receive this over email.
  3. When you download a report, and if there is personal information present, the message gets masked in the report as well. However, if you have the required access, the information will be visible in the chat link.

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • What are Smart Funnels on Intelligent Analytics?
  • How to use Message Analysis on Intelligent Analytics?
  • What is the language split of conversations on my bot?
  • How to use Skill Analysis on Intelligent Analytics?

Platform

  • Conversation Studio
  • Smart Skills
  • Advanced NLU
  • Intelligent Analytics
  • Omnichannel
  • Smart Agent Chat
  • Enterprise Security
  • Integrations

Solutions

  • Conversational Commerce
  • Lead Generation
  • Customer Care
  • WhatsApp
  • Conversational IVR
  • Google Business Messages

Industries

  • Retail/ E-Commerce
  • Financial Services
  • Travel & Hospitality
  • Telecom

Knowledge

  • ROI Calculator
  • Reports & Research
  • Case Studies
  • Webinars
  • ISAT
  • Tech Blog
  • Business Blog
  • Resources
  • Haptik v/s Yellow
  • Haptik v/s Liveperson
  • Haptik v/s IBM Watson
  • Haptik v/s Verloop
  • Conversations on AI

Company

  • Why Haptik
  • About Us
  • Careers
  • News & Media
  • Awards & Recognition
  • Contact Us
  • Partnerships
  • Investor Relations

Subscribe

Sign up to recieve the latest updates

Find us on

  • Twitter-footer
  • Linkedin-footer
  • YT-footer
  • Insta-footer
  • G2-footer
  • Facebook-footer

Knowledge Base Software powered by Helpjuice

Copyright © jio Haptik Technology Limited 2021 | Data Security & Privacy Policy | GDPR

North America | Asia Pacific | Africa | enterprise@haptik.ai

Definition by Author

0
0