How is CSAT available for Agent Report(Smart Agent Chat) and Feedback Report(Intelligent Analytics)?
Written by Soham Amburle
Updated on November 7th, 2023
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CSAT is collected at the end of the conversation when the user reaches the end of the conversational flow. There are two possibilities in which the CSAT will be recorded, one is for the agent and another for the bot.
When we talk about the CSAT reports, they are found on two primary tools: Smart Agent Chat and Intelligent Analytics.
The Agent Report will be generated in the Smart Agent Chat tool, at the time at which the user sends the first message to the agent, whereas, the Feedback Report on the Intelligent Analytics tool will be generated at the time at which the user sends the last message to the bot.
