With Product List Messages (PLM) you can send a new native message type with a configurable list of up to 30 items, organized into sections to your users. Each item in the list has a dedicated PDP (Product Display Page), that can be accessed by selecting the item in the Product List Message(PLM). A PDP allows a user to view more item details, and from the PDP the user can add the item to the cart. The user can also add multiples of the same item. The cart will persist in the user's chat thread until the user sends the cart to the business as a message.

The business receives the cart as an order message. The business can then confirm the order and take further steps, such as asking for a delivery address or requesting payment. 

Sample Product List Message(PLM) Structure

{
  "type": "WHATSAPP_INTERACTIVE_PRODUCT_LIST",
  "text": "<Mandatory Body Text>",
  "header": "Welcome to JioMart",
  "footer": "",
  "catalog_id": "905083940217325",
  "sections": [
    {
      "title": "Groceries",
      "product_items": [
        {
          "product_retailer_id": "jiomart_test_kwality_cornetto_oreo"
        },
        {
          "product_retailer_id": "jiomart_test_apples_royalgala_1kg"
        }
      ]
    }
  ]
}

How to capture PLM Details in an Entity

Once the user adds an item to the cart and clicks on the Send button, an order creation webhook call is sent by WhatsApp

For example: catalog_id: 905083940217325|text: None|product_items: jiomart_test_kwality_cornetto_oreo-6-120-INR, 

How to capture the catalog ID in an Entity

• For this, you need to create a Static Step.
• Next, you must create a Regex Entity in the Static Step to capture catalog_id and product_items.
• Following is the sample Regex format for capturing capture catalog_id and product_id:
  • catalog_id: \d{10,}.*  will capture catalog_id: 905083940217325|text: None|product_items: jiomart_test_kwality_cornetto_oreo-6-120-INR,
• This Regex will capture all the products added to the cart by the user.
• The Static Step needs to be self-connected via the Regex Entity presence.