What to do when the bot is not able to capture the correct Step?
Written by Soham Amburle
Updated on August 26th, 2022
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
-
Developer Guides
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
- Deployment
- External Agent Tool Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
If at the time of testing the bot, your bot is not able to trigger the right Step based on the User Messages, the first thing that you need to check is the Step that is supposed to be triggered, and make sure there is no other Step similar to that Step.
Secondly, if there are two Steps that have similar names but different intents, make sure you name them in a way, that the bot does not get confused when either of them is meant to be triggered through User Messages.
When it comes to naming, keep the Step names as distinguished as possible, and also follow the same in the dictionary of the entities.
For example: If you have two Steps - iPhone and iPhone+, make sure you name the latter one as iPhone Plus, so as to have a distinct difference between the two Step names.
