How to collect Feedback when the typing area is disabled?
Written by Soham Amburle
Updated on August 26th, 2022
- Getting Started
- Bot Building
- Conversation Design
-
Developer Guides
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
- Deployment
- Agent Setup
- Analytics & Reporting
- Proactive Messaging
- Commerce Plus
- Troubleshooting Guides
- Release Notes
When you have disabled the typing area on your bot, you need to make sure what is being asked on your Feedback flow. You can do the following checks to your Feedback Smart Skill -
- You can revisit the Feedback Smart Skill added to your bot, and make necessary changes to the Bot Responses section.
- Make sure, the feedback flow does not ask free form questions to the users, because they will not be able to provide a response to the questions, due to typing area being disabled.
- You can also add buttons in the Bot Responses wherever required, so as to take responses from the user in the form of button clicks.
Make sure you do all the above checks as well as the changes to your Feedback Smart Skill, to ensure a seamless Feedback collection from the user.
