How to collect Feedback when the typing area is disabled?
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When you have disabled the typing area on your bot, you need to make sure what is being asked on your Feedback flow. You can do the following checks to your Feedback Smart Skill -
- You can revisit the Feedback Smart Skill added to your bot, and make necessary changes to the Bot Responses section.
- Make sure, the feedback flow does not ask free form questions to the users, because they will not be able to provide a response to the questions, due to typing area being disabled.
- You can also add buttons in the Bot Responses wherever required, so as to take responses from the user in the form of button clicks.
Make sure you do all the above checks as well as the changes to your Feedback Smart Skill, to ensure a seamless Feedback collection from the user.