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Why is the phone number not being captured on the form?

Written by Soham Amburle

Updated on May 24th, 2022

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If your bot is not able to capture the phone number in the form, then there might be the case that the entity phone_number is not capturing the number because either the number is not a 10 digit number, or it might have hyphens in it. 

In such rare cases, you can create a local entity and use the following regex pattern in it, for detecting phone numbers - 

^([(]?[0-9]{3}[)]?([ ]|[-])[0-9]{3}[-][0-9]{4})|[0-9]{10,13}

This way your bot will be able to capture phone numbers. 

If the issue still persists, please connect with our Support team at support@haptik.ai.


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