Why is the phone number not being captured on the form?
Written by Soham Amburle
Updated on May 24th, 2022
If your bot is not able to capture the phone number in the form, then there might be the case that the entity phone_number is not capturing the number because either the number is not a 10 digit number, or it might have hyphens in it.
In such rare cases, you can create a local entity and use the following regex pattern in it, for detecting phone numbers -
^([(]?[0-9]{3}[)]?([ ]|[-])[0-9]{3}[-][0-9]{4})|[0-9]{10,13}
This way your bot will be able to capture phone numbers.
If the issue still persists, please connect with our Support team at support@haptik.ai.
