Why is the phone number not being captured on the form?
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If your bot is not able to capture the phone number in the form, then there might be the case that the entity phone_number is not capturing the number because either the number is not a 10 digit number, or it might have hyphens in it.
In such rare cases, you can create a local entity and use the following regex pattern in it, for detecting phone numbers -
This way your bot will be able to capture phone numbers.
If the issue still persists, please connect with our Support team at firstname.lastname@example.org.