Step 2 - How to check the feedback collected on my bot?
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- Getting Started
- Bot Building
- Conversation Design
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Feedback plays an integral role in improving your bot. Unless you know what your users are thinking about the bot, what their views are about the bot, you would not be able to improve your bot. The reviews given by the users serve as an effective medium for making advancements and updates to improve the bot's overall performance.
Feedback is collected in the conversational flow, i.e. when the user reaches the logical end of the conversational journey, the feedback is collected from the user, and this feedback data is present in the CSAT section of the Intelligent Analytics tool.
You can navigate to CSAT as shown below. Along with ratings, you can check the Customer Reviews.
You can learn more about the CSAT section by clicking here.
Just like the Message Analysis, Word Analysis, and CSAT, there are multiple other metrics available for the analysis of your bot, you can read about them in detail by clicking here.
Congratulations!! It's finally done and your Getting Started journey ends here. You can continue reading other sections to understand various features of the platform or directly search your query in the search box.