Overview

When working with Catalog API, you may encounter errors while pushing catalog data to our endpoints. These errors may occur due to a variety of reasons, such as incorrect data format, missing required fields, or server issues. This article will help you troubleshoot these common errors and provide solutions to resolve them.

Common Catalog API Errors

Here are some of the common errors that you may encounter while working with Catalog API:

1. 400 Bad Request Error: This error occurs when the data format is incorrect or some required fields are missing. Check the payload you are using with the Haptik SPOC and ensure that it follows the correct format and includes all required fields.
2. 401 Unauthorized Error: This error occurs when the authentication credentials are invalid or expired. Check the credentials you are using with the Haptik SPOC and ensure that it is valid and has the necessary permissions.
3. 403 Forbidden Error: This error occurs when the credentials do not have the required permissions to access the requested resource. Check the credentials you are using with the Haptik SPOC and ensure that it is valid and has the necessary permissions.
4. 404 Not Found Error: This error occurs when the requested resource is not found. Check the endpoint URL you are using with the Haptik SPOC and ensure that it is correct.
5. 503 Internal Server Error: This error occurs when there is an issue with the server or the server is down due to routine maintenance. Contact your Haptik SPOC for assistance.

Troubleshooting Steps

Here are the steps to troubleshoot Catalog API errors:

1. Check the error message: The error message will provide you with information about the error. Read the error message carefully and try to identify the cause of the error.
2. Check the payload: If the error is related to the payload, check the payload and ensure that it follows the correct format and includes all required fields.
3. Check the endpoint URL: If the error is related to the endpoint URL, check the URL and ensure that it is correct.
4. Check the credentials shared: If the error is related to the API key, check your API key and ensure that it is valid and has the necessary permissions.
5. Contact your Haptik SPOC: If you are unable to resolve the error, contact our support team for assistance. Provide them with the error message and any relevant information about the issue.

Catalog API errors can be frustrating, but by following the troubleshooting steps outlined in this article, you can quickly identify and resolve the issue. If you are still unable to resolve the issue, do not hesitate to contact your Haptik SPOC for assistance.