What is Content Management?
Written by Soham Amburle
Updated on August 26th, 2022
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
-
Developer Guides
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
- Deployment
- External Agent Tool Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
Content Management deals with two main components, namely,
- Menu
- Bot Break Messages
Menu
With Menu, you can enable the first message on the bot, as well as you can show various options to the user that can be explored. When the user visits the bot, these menu options can help the user in understanding which journey to take if the user is not sure of his requirement.
You can read more about Menu, here.
Bot Break Message
Bot Break is a condition that occurs when a query has been asked on the bot and the bot fails to answer it. This happens because the bot does not understand the query, as the user did not train the bot with that query.
In such scenarios where the bot does not understand a query, it sends this as a response - "I am sorry, I didn't understand that."
You can read more about it, here.
