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Bot Building

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  • Getting Started
    Build Deploy Analyse Manage Account
  • Bot Building
    Essentials Smart Skills Steps User Messages Bot Responses Entities Connections Customisations User feedback collection Testing Whatsapp Bots NLU
  • Conversation Design
    Conversation Design for Whatsapp Bots
  • Developer Guides
    Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration
  • Deployment
    Web SDK Whatsapp Facebook Instagram Sunshine Conversation Google Business Messages Telegram MS Teams Bot as an API iOS SDK Android SDK
  • Agent Setup
    Haptik's Smart Agent Chat Zendesk Chat Salesforce Service Cloud Freshchat Zoho
  • Analytics & Reporting
    Intelligent Analytics
  • Troubleshooting Guides
    Error Messages FAQs
  • Release Notes
+ More

Essentials

  • What is a skillset? What are skills?
  • What is Bot Hierarchy?
  • What is Small Talk?
  • What are FAQs? How to configure FAQ section?
  • How to share the bot?
  • How to publish the bot?
  • How to build Multilingual bots?
  • How to build voice bots?
  • How to change my bot settings?

Smart Skills

  • What are Smart Skills?
  • How to add a Smart Skill?
  • How to modify the Smart Skills?
  • How to use Track my order Smart Skill?
  • How to use Check Refund Status Smart Skill?
  • How to use Cancel my order Smart Skill?
  • How to use Request a copy of policy Smart Skill?
  • How to use Get Invoice Smart Skill?
  • How to use Return/Replacement Smart Skill?
  • How to use Store Locator Smart Skill?
  • How to use Upload Payment Receipt Smart Skill?
  • How to use Check Loan Application Status Smart Skill?

Steps

  • What is a Step on Haptik?
  • How to add a Step?
  • What is a Static Step?
  • What is Output Step?

User Messages

  • What is User Message?
  • How to edit user messages?
  • What are Independent Responses under User Messages?
  • What are Negative Responses under User Messages?
  • Why do I have to train the bot?
  • How to enable auto-suggestion?

Bot Responses

  • What is Bot Response?
  • What are the types of responses?
  • What are Chat Elements?
  • What is the sequence of responses sent from the bot?
  • What is the structure of a bot response?

Entities

  • What are entities?
  • What are the types of entities?
  • What are entity settings?
  • How to use entity patterns?
  • How to use entity filter?
  • How to use entity flusher?
  • What is the difference between Mandatory and Non-mandatory entities?
  • How to list all entities of the bot?

Connections

  • What are Connections?
  • Creating a Static to Static Connection
  • Creating a Static to Code Step Connection
  • Creating a Code Step to Output Step Connection
  • Creating a Output Step to Static Step Connection
  • What are unsupported types of connections?
  • What are the guidelines for Connections?
  • What are Self Connecting Steps?

Customisations

  • How to configure General Settings?
  • How to add a Menu?
  • How to configure Bot Break messages?
  • What are SDK Configurations?
  • How to set up bot prompt trigger?
  • How to create dynamic bot prompts?

User feedback collection

  • What is CSAT?
  • How does Feedback collection mechanism work for CSAT and NPS?
  • How to edit the Feedback Smart Skill?
  • Where can we check the Feedback Analytics?
  • What to do if your Feedback ratings are low?
  • Can we send the Feedback data on CRM via Code step?
  • How to use "custom_data" to add more questions to the feedback flow?
  • How does CSAT feedback flow work?
  • How does NPS feedback flow work?

Testing

  • How to test the bot?
  • How to make use of Training Suggestions?
  • What is bot functional testing?
  • How to debug the bot?
  • How to use the debug logs?
  • How to use bot QA tool?
  • How to debug Code step? How to check the logs?

Whatsapp Bots

  • Introduction to WhatsApp Bots
  • Steps to create a WhatsApp Bot
  • How to use WhatsApp Lists and Buttons?
  • What are WhatsApp Voice Notes?

NLU

  • What is Natural Language processing?
  • What is the difference between intent and entity?
  • What does the Dialogue Manager do?
  • What is context retention?
  • What is bot disambiguation?
  • How does Smart Assist help the users?

Popular Articles

  1. How to setup WhatsApp message templates?
  2. How to customise my website bot?
  3. How to deploy a bot on my website?
  4. How to use Help section?
  5. What is our SLA agreement?
  6. How to get Support?
  7. What are the different metrics related to a bot?
  8. How to deploy a logged-in bot on my website?
  9. Step 1 - How to create a bot on Haptik?

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