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Bot Building
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
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Developer Guides
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
- Deployment
- External Agent Tool Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
Essentials
- What is a skillset? What are skills?
- What is Bot Hierarchy?
- What is Small Talk?
- What are FAQs? How to configure FAQ section?
- How to share the bot?
- How to publish the bot?
- How to build Multilingual bots?
- How to build voice bots?
- How to change my bot settings?
- What is Bot Versioning? How does it work?
- A/B Testing
- How to Upload Graph Steps?
- Bot Synonyms
- Sending Emails From Haptik Platform
Connections
- What are Connections?
- Creating a Static to Static Connection
- Creating a Static to Code Step Connection
- Creating a Code Step to Output Step Connection
- Creating a Output Step to Static Step Connection
- What are unsupported types of connections?
- What are the guidelines for Connections?
- What are Self Connecting Steps?
User feedback collection
- What is CSAT?
- How does Feedback collection mechanism work for CSAT and NPS?
- How to edit the Feedback Smart Skill?
- Where can we check the Feedback Analytics?
- What to do if your Feedback ratings are low?
- Can we send the Feedback data on CRM via Code step?
- How to use "custom_data" to add more questions to the feedback flow?
- How does CSAT feedback flow work?
- How does NPS feedback flow work?
Whatsapp Bots
- Introduction to WhatsApp Bots
- Steps to create a WhatsApp Bot
- How to Use WhatsApp Lists and Buttons
- What are WhatsApp Voice Notes?
- Sending WhatsApp Contact Cards via Haptik Bot
- Using WhatsApp Send Location Feature on Haptik Bot
- Enabling Catalog Feature on WhatsApp Bot
- Share Your Business Locations on WhatsApp With a Haptik Bot
- How to Capture Address Details with Haptik Bot
Popular Articles
- API Failure Alerting Mechanism
- How to Use WhatsApp Lists and Buttons
- What is the difference between intent and entity?
- How to design WhatsApp HSMs?
- How to deploy a logged-in bot on my website?
- What is our SLA agreement?
- How to deploy a bot on my website?
- What is Freshchat Integration? How to Set up Haptik and Freshchat Integration?
- Step 1 - How to create a bot on Haptik?
