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Troubleshooting Guides
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
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Developer Guides
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Troubleshooting Guides
Guides to help you troubleshoot
- What to do when entities are not getting detected?
- What to do when the agents are not able to access Smart Agent Chat tool?
- Why are the Menu options not visible on the Production bot?
- What to do when the bot is replying in a different language?
- What to do if the bot is breaking at the Code Step?
- What to do if the data is not showing up on Intelligent Analytics?
- Why is the bot not triggering a specific Step?
- What to do when your Bot is not responding?
- What to do when Haptik is not responding?
- Why are chats not getting auto-assigned to agents?
- What to do if you are getting logged out of Haptik automatically?
- What to do if I am not receiving the email reports?
- Why am I not able to access my bot on Production, even when it is accessible on Staging Environment?
- Why is an Agent marked "On a Break" on Smart Agent Chat?
- How to handle when a different bot shows up while testing my bot?
- Why am I not able to add Bulk users on Permission Management?
- What to do when the WhatsApp bot is not giving expected Bot Responses?
- What to do if you have not received the Haptik login credentials?
- What to do when the Bot Breaks due to long user messages?
- Why are the API calls not working on the bot?
- What to do if you are not able to switch from Production to Staging?
- What to do when the bot asks the free form questions, while the typing area is disabled?
- How to add hyper link in a Bot Response, without using buttons element?
- What to do when your bot deployed on a channel, is not responding?
- Why is the bot displaying a Bot Break message after connecting to an agent?
- What to do when not able to add default team in the bot?
- Why some of the messages are being marked as personal?
Error Messages
- Getting "Disambiguation message is compulsory" error
- Getting "Please avoid single word Negative responses. Add a complete sentence" prompt
- Getting "All states must have at least 1 non-empty variant message" error
- Getting "Account creation failed" error while creating a new user
- Getting "Be right back!" error
- Getting "Sorry we are unable to fetch notes for your chat at the moment. Please try to Reconnect" Error
FAQs
- What is Small Talk?
- Conversation Studio FAQs
- Smart Agent Chat FAQs
- FAQs on Freshchat
- Intelligent Analytics FAQs
- How to use Audit Dashboard?
- What are Chat links? How to share Chat Links?
- FAQs on WhatsApp
- FAQs on Zendesk
- UI Elements Comparison on various channels
- How is website bot different from a native app bot?
- How are the User Ratings getting saved for a conversation?
- How to Find Credentials Required for Haptik APIs
- FAQs on Sunshine Conversations
- FAQs on Exotel
- FAQs on Salesforce
- FAQs on iOS Integration
- FAQs on CIBIL
- FAQs on ZOHO
- FAQs on Custom Sign-up
- Why does Haptik auto log out?
- FAQs on Freshdesk KMS
Popular Articles
- API Failure Alerting Mechanism
- How to Use WhatsApp Lists and Buttons
- What is the difference between intent and entity?
- How to design WhatsApp HSMs?
- How to deploy a logged-in bot on my website?
- What is our SLA agreement?
- How to deploy a bot on my website?
- What is Freshchat Integration? How to Set up Haptik and Freshchat Integration?
- Step 1 - How to create a bot on Haptik?
