When you no longer require a bot, that is when you should ask Haptik to decommission it, and Haptik will remove the partner access.
The process for decommissioning the bot is as follows -
- You will have to create a ticket on Haptik Support.
- In the ticket you will have to mention the following details:
- Account name
- Bot deployment details
- Base URL
- Business Id
- Domain name
- business_via_name
- Bot deployment details(The platform on which the bot is deployed on)
- If it is a WhatsApp bot, you need to send the WhatsApp URL.
- Once you have mentioned the above information, ask them to delete all the data from Conversation Studio and Intelligent Analytics, pertaining to your bot.
This is how you decommission a bot.