How to migrate to the new Whatsapp Message Templates?
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What is this migration for?
The Whatsapp HSM Notifications (now Message Template) API has undergone the following changes and needs action on the items below on/before 30th April 2022 from your end to ensure notifications continue to be sent to end-users without any disruptions.
- whatsapp/notification API is now deprecated, and its complete support would be removed from 1st May 2022. API will return an error after this date and notifications won’t be sent to users.
- In whatsapp/notification/v2 API, the support for type=hsm is now deprecated, and its complete support would be removed from 1st May 2022. API will return an error after this date and notifications won’t be sent to users.
How to perform this migration?
If you are using whatsapp/notification API, then you need to start using whatsapp/notification/v2 API. You can read more about it in our setup documentation article.
If you are using whatsapp/notification/v2 API and sending type=hsm in your API request, then you need to change that to type=template. With this change, multiple fields in the request body have changed, to know more about it you can read our setup documentation article.
We understand that this depreciation would need changes on your end and so we are available to provide any additional support if required. Please reach out to support@haptik.ai for any questions or clarifications.