How to Set Up HubSpot Integration

Updated on December 2nd, 2022

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Overview

HubSpot, a CRM platform, lets businesses provide an immersive customer experience. And by integrating with the Haptik bot, they can provide a smooth experience to customers, even after business hours.

Want to know how to integrate your HubSpot account with Haptik?

Prerequisites for HubSpot Integration with Haptik

A registered HubSpot account
A Haptik bot. Click here if you haven’t created one yet

Step 1: Make HubSpot Integration Active

Log in to your Haptik account and choose the bot you want to connect with HubSpot.
Under Conversation Studio, access Business Manager. Now, choose Channels and switch to the Platform Deployments tab and select HubSpot from the Platform drop-down.

Provide your HubSpot Client Id and HubSpot Client Secret, which you get from your HubSpot developer account. Click Apps present on the navigation panel of your HubSpot account. Go to Basic info and select the Auth tab to find the Client ID and Client secret.

Delete

Note:

If you don’t have a developer account, create one from here. Navigate to the Testing tab to create your App test account and then create an app by accessing either Home or Apps Tab.

Once the above step is done, turn on the Active toggle button.

Step 2: Modify your HubSpot Developer Account

Copy the Callback URL and Business ID of your Haptik bot. Scroll down to the Redirect URLs section and add a redirect URL as below:

<Copied Callback URL>:8001/hubspot/callback/<Copied Business ID>

Add Scopes to your HubSpot account as shown above.
Finally, scroll up to the Install URL (OAuth) section. Click Copy full URL and open it in a new tab. The below screen appears.

Choose the account in order to give app access to your HubSpot account.

Ta-da! Your bot has completed integration with HubSpot.

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