How to take WhatsApp bot live?
Written by Medha Anand
Updated on August 26th, 2022
- Getting Started
- Bot Building
- Conversation Design
-
Developer Guides
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- Deployment
- Agent Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
You can use the Platform Settings section of the Conversation Studio tool to deploy your bot on Whatsapp. You can read more about the section here.
Connecting through Platform Deployments
After the bot is built you can connect it to the Whatsapp number through the Platform Deployments section of the Conversation Studio tool. Navigate to Platform Deployments through Business manager, as shown -
As a registered account, Haptik will raise a WhatsApp container and provide all the credentials required to complete the setup.
After saving the credentials the bot should work on the connected WhatsApp number.
Platform Deployment settings should be provided in the Production environment.
Point to note:
If you have deployed your bot on WhatsApp, and you have made some changes to the Steps present in the bot. You need to make sure that you are publishing the bot on Production Environment, after making those changes on the Staging Environment.
If you do not publish your bot, with the updated changes, the bot will not reflect those changes.
