Step 1 - How to deploy my bot on Haptik?
Written by Soham Amburle
Updated on February 3rd, 2022
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Once you have tested your bot and the bot is working as expected and answering all queries correctly, you can choose to make it LIVE for your end-users. We call this step bot deployment and the deployment can be done on a channel of your choice. These channels are nothing but various messaging channels like Facebook, WhatsApp, Google Business Messages, Telegram, Shopify, MS Teams. You can also deploy your bot on your websites, Android and iOS apps, and others.
To deploy your bot, you can navigate to Business Manager > Channels > Platform Deployments, as shown -
Every channel is deployed differently. We need to provide the credentials required for a particular channel to complete the deployment process. You can read this section to read the setup required for all these various channels.
For our sample bot, we want to deploy it on our demo website. You can choose Web SDK as a channel to achieve that. We need to add a small javascript snippet on our demo website to deploy our bot as shown in the GIF below. You can read this article to get the javascript snippet.
Caution
Before you deploy your bot, do speak to someone from Haptik.
Sometimes a bot is not enough to handle all queries and you might want to add a human agent handover to help your end-users. If you want to do that, you can move to Step 2, which is adding Agent handover to your bot.
