For AI Recommendations to work, the bot needs to have at least 5 users on Intelligent Analytics. If the bot has fewer users than 5, the AI Recommendations will not work. Apart from that, when you publish the bot, the old data related to AI Recommendations is discarded, which is also one of the reasons why you are not able to see any data in the AI Recommendations dashboard.
If at all, you have more users than required, and yet there is an issue with AI Recommendations, feel free to connect with our Support team at support@haptik.ai.