What are the types of entities?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- IVA Building Guides
- Conversation Design
- Developer Guides
- Agent Setup
- Analytics & Reporting
- Tips & Tricks
Entity helps the bot to remember certain information which the bot uses to resolve user’s queries.
Words and Phrases type of entity should be used when you have a definite set of values that users should provide a value from. For example, types of insurance plans, a list of cities you operate in, and so on.
Number entity only accepts numeric input from the users. You can add the minimum and the maximum number of digits the entity can store.
Regex entity can be used to accept input from the user in a certain pattern, in other words, you can define a regular expression to accept certain input values. For example, order id, insurance number, and so on.
Budget entity accepts the budget entered by users even in text format, for example, if the user is providing input as I am looking for a laptop around 1 thousand dollars then the budget entity converts the text input and captures the value as 1000
Date entity accepts various date formats entered by the user.
Currency entity detects the type of currency the user is providing. for example, if the inputs are USD$ 200, then the currency entity will detect the unit as USD and the value as 200.
Time entity accepts various time formats entered by the user.
Attachment type entity should be used when you want to accept any media type of file from the user. This entity can accept images, documents in pdf, word, and excel format. It also accepts videos on the WhatsApp bot.