If you are facing a problem with entities not getting detected, you should follow the below checks.
- Firstly, navigate to the Step that captures the entity, and enter the input as expected, so as to check if the bot is responding or not.
- If there is no response from the bot, type a random string and check the logs for that particular Step, and check if the correct entity is captured or not.
- If the Entity is not being captured, verify the TYPE of the entity and the Dictionary values/ Range / Regex Pattern added for the entity.
- You can also check the Previous context tags. Previous context tags won't work if the user query falls outside the text added as context.
- The previous context tag should be present in the initial message within 500 characters from the bottom up.
- If you have made any change to the Step, especially related to entities, make sure you train the bot prior to testing it.
These are some of the suggestions that you can try. If the issue still persists, feel free to connect with us at support@haptik.ai.