Why is there an API failure?
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
- Getting Started
- Bot Building
- Conversation Design
- Developer Guides
- Agent Setup
- Analytics & Reporting
- Troubleshooting Guides
- Release Notes
If there is an API Failure, the first thing that you should do is to check the Code Step, as well as the Code logs. You can select the Code Step, and you can check the following in the logs -
- Check the name of the users added, and make sure they are in alphabetical form and not numeric.
- Make sure the userType is correctly defined in the code.
If you have checked these and yet you are facing the same issue, please contact our Support team at firstname.lastname@example.org.