Sunshine Conversations

Haptik Web SDK

This element can be used to send text messages. There is no limit to the number of characters in the text body.

It displays any emoji sent in the form of text messages. Mobile users can use the emoji keyboard on their devices to send them. 

Limitation: It does not include a visual emoji selector on the sunshine widget at the moment.

Link opens a URL when tapped or clicked. 

Limitation: Hyperlinks will be shown as it is and cannot be turned into buttons on Sunshine Conversations. However, deep links in the form of buttons are possible on the Haptik SDK.

Quick Replies are a great way to suggest various courses of action to a user. Once you select a Quick Reply, the remaining quick replies will disappear from the widget. Your selection is then passed to the conversation as input.

Limitations: Quick Reply Character Limit- 35 characters on Sunshine Conversations, and 45 characters on Haptik SDK. A maximum number of 11 Quick Replies are allowed on Sunshine Conversations, as well as on Haptik SDK.

It can show that the bot is replying with a typing animation. The API allows specifying a bot name and bot avatar. 

Limitation: Typing indicators are not editable with Sunshine.

Buttons can trigger replies, weblinks, purchases, and more. The button does not disappear after the user taps on it, and therefore it can be clicked multiple times.

Limitations: The number of action buttons - 3  (action buttons are buttons like replies/ weblink/ webview/call/email). So at the best you can have 3 buttons with some CTA and 4 buttons with text replies which makes it a total number of buttons allowed - 7 

Character Limits: 120 characters on the buttons on Sunshine Conversations and 70 characters on the buttons on Haptik SDK.

Webview buttons allow you to send Conversations Extensions to render custom experiences on top of the conversation when the button is tapped while keeping the user in the same seamless flow.

Limitation: If a user is messaging via Web Messenger on an https page, the webview URL must also be https or it will fail to load.

Limitations: The Sunshine Conversations Attachments API imposes a file size limit of 50MB whereas Haptik SDK supports a file size limit of 5MB. 

For the Sunshine widget, users can send any file from their computer or mobile device by choosing "Upload document" from the menu (+ icon) where users can attach the file. For Haptik SDK, users can send any document from an action button where users can attach the file. Documents can be accepted in PDF, DOC, XLS, CSV format only. 

Limitations: Files sent to Web, iOS, or Android SDKs are restricted to a file size limit of 25MB. The Sunshine Conversations Attachments API imposes a file size limit of 50MB. Haptik SDK supports the file size limit of 5MB. 

Limitations: Carousels support up to a maximum of 10 carousel catalog items. 3 actionable buttons are supported with text and an open screen with weblink as an action. 30 characters is the limit for text in buttons. Subtitles in the carousel reflect as a description on Zendesk.

Prechat Capture
Prechat Capture is partially supported, as the user will have to type something first for the form to come up, the chat bar will remain disabled till the form gets filled and it is not supported on Haptik SDK. Prechat Capture is an add-on built by Sunshine Conversation which leverages form message type and allows you to capture a user’s name and email before the start of a conversation. When enabled, the chat input is disabled and the user is greeted by a welcome message and a form asking for their name and email.