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Smart Agent Chat
- Getting Started
- Bot Building
- Smart Agent Chat
- Conversation Design
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Developer Guides
Code Step Integration Static Step Integration Shopify Integration SETU Integration Exotel Integration CIBIL integration Freshdesk KMS Integration PayU Integration Zendesk Guide Integration Twilio Integration Razorpay Integration LeadSquared Integration USU(Unymira) Integration Helo(VivaConnect) Integration Salesforce KMS Integration Stripe Integration PayPal Integration CleverTap Integration Fynd Integration HubSpot Integration Magento Integration WooCommerce Integration Microsoft Dynamics 365 Integration
- Deployment
- External Agent Tool Setup
- Analytics & Reporting
- Notifications
- Commerce Plus
- Troubleshooting Guides
- Release Notes
Smart Agent Chat
Set up
- How to Add & Manage Agents
- Transfer chats to Agents on Smart Agent Chat
- How to set up Smart Agent Chat?
- How to add external tools on Smart Agent Chat?
- How to integrate an external bot with Haptik's Smart Agent Chat?
- How to enable the Notifications and Sounds for the Agents?
- How to collect User Feedback for Agent Chat Sessions
Admin Settings
- Admin Settings Overview
- General Settings
- Custom Fields (Chat Disposition)
- Closing Categories (Chat Disposition)
- Canned Responses
- Bulk Complete Chats Manually
- Chat Assignment Rules
- Agent Assignment Logic
- Team Offline Messages
- Business Operational Hours
- Queue Wait Time Messages
- User Recall Messages
- SLA Policies
- Live Chat Translation for Agent Messages
- Team Queue Overflow
Popular Articles
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- What is our SLA agreement?
- How to deploy a bot on my website?
- What is Freshchat Integration? How to Set up Haptik and Freshchat Integration?
- Step 1 - How to create a bot on Haptik?
