There are various ways in which the bot reponses in your bot will be configured. Based on the source of the reponse, you can change the bot reponses in the following ways.

Static step

• Select the Static step whose content you want to change
• On the right hand side panel select “Bot Responses”

• Hover on the bot message you want to change and client on the edit icon

• Click on the text field and edit the text as desired 
• Click “Done” and then “Save”

• Your desired copy should start reflecting in the “Bot Responses” section
• If you wish to add variations to the bot responses, click on the “Add more variants” option 

For more information on Bot Responses please refer to the link here

Output step

• Select the Output  step whose content you want to change
• On the right hand side panel select “Bot Responses”
• In the bot reply you will come across “[[hsl]]” indicating that the response is printed from a predecessor code step
• Click on the connected code step
• On the right hand panel, click on “Open Code Editor” which will open the programming code

• Look for the bot message in the code and edit as desired
• Click on the Save button

For more information on how bot responses are published from code steps please refer to the link here

Static step integration

• Certain times your bot will have certain integrations to be performed on static steps 
• To change the bot responses before and after the integration
• Select the Static step whose content you want to change
• On the right hand side panel select “Integrations”
• Click on “Response before” or “Response after”

• Hover on the bot message you want to change and client on the edit icon
• Click on the text field and edit the text as desired 
• Click “Done” and then “Save”
• Your desired copy should start reflecting in the “Bot Responses” section
• If you wish to add variations to the bot responses, click on the “Add more variants” option