What is a Bot Break?
Written by Soham Amburle
Updated on July 27th, 2022
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Bot Break is a condition that occurs when a query has been asked on the bot and the bot fails to answer it. This happens because the bot does not understand the query.
In the given image, you can see a representation of a Bot Break message.
Here, when the user asked "Hi, please tell me about differentiation in mathematics", the bot responded with the generic Bot Break message - "I am sorry, I didn't understand that."
There are various ways in which you can handle Bot Break situations. One of the ways is to understand which query is triggering a Bot Break, and accordingly train the bot on this query. So, the next time if any user asks the same or similar query to the bot, the bot will be able to handle it. To learn more about understanding which query causes Bot Break, you can use the Intelligent Analytics tool. Message Analysis is the best way to find solutions for Bot Breaks. You can click here to read more about it.
There are two more ways for handling Bot Break messages -
- Adding Smart Assist
- Adding Agent Escalation
Try them yourself!
Click here to learn more about configuring Bot Break Messages, and click here to learn more about how to handle Bot Break Messages.
