What are entities?
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Table of ContentsEntitiesHow does using an entity affect the other Bot Responses?
When users type their query and ask the bot to complete a task for them, the bot would require some additional information to provide the required solution. This information could be user-specific data like personal details, etc. This information might also need to be stored in the bot or sent to the backend APIs to fetch user-specific data.
For example, when the user texts "I want to book a flight to New York next week", the user has provided the destination city within their message. The bot can extract and store this information.
These variables which help us to store these values are called “entities”.
Entities can be used when you want to ask certain information to the user in the user journey on the bot.
Along with extracting keywords from the user's messages, entities can also be asked directly to the user such as their name, email address, phone number, and so on.