Overview

In this section, we will see how to enable the feature of sending WhatsApp contact cards via your Haptik bot and then, how to verify if the enablement for this feature has worked or not.

Prerequisites

We only require a Haptik Bot configured on WhatsApp channel.

Step 1: Define the JSON

Use the below JSON format as bot response on your bot to add WhatsApp Contact Cards on your bot. Use raw JSON HSL on the bot builder. Click here to learn more about it.

One can edit the required fields.

{
    "type": "WHATSAPP_CONTACT",
    "contacts": [
        {
            "addresses": [
                {
                    "city": "Mumbai",
                    "country": "India",
                    "country_code": "IN",
                    "state": "Maharashtra",
                    "street": "Andheri",
                    "type": "Home",
                    "zip": "400099"
                }
            ],
            "birthday": "birthday",
            "emails": [
                {
                    "email": "johndoe@personal.com",
                    "type": "HOME"
                },
                {
                    "email": "johndoe@work.com",
                    "type": "WORK"
                }
            ],
            "name": {
                "first_name": "John",
                "formatted_name": "John Doe",
                "last_name": "Doe",
                "suffix": "Mr."
            },
            "org": {
                "company": "ABC Corp",
                "department": "Marketing",
                "title": "Director"
            },
            "phones": [
                {
                    "phone": "9766094223",
                    "wa_id": "9766094223",
                    "type": "MAIN"
                },
                {
                    "phone": "+34534",
                    "type": "HOME"
                },
                {
                    "phone": "+1121332",
                    "type": "WORK"
                }
            ],
            "urls": [
                {
                    "url": "https://someurl.com",
                    "type": "WORK"
                }
            ]
        }
    ],
    "to": "919699579052",
    "recipient_type": "individual"
}

Parameters

Inside contacts, you can nest the following objects: addresses, emails, name, org, phone, and URLs. Pluralized objects are to be wrapped in an array as shown in the example below.

Step 2: Check Your Response

Perform the operations as below on the linked WhatsApp number to check the response.